To: All Budget Blinds of Greater Colorado Springs Customers
RE: Stay at Home/Safer at Home Protocols
Yesterday it was announced that beginning April 27th Colorado will move out of the Stay at Home protocols to Safer at Home protocols. As Colorado residents who live in the same neighborhoods we own and do business in, Dina and I are committed to your safety and the safety of our neighbors and employees. We are also dedicated to slowing and stopping the spread of COVID-19. Here are some important things we would like to communicate to you, our faithful and valuable customers:
Can You Provide Your Services Virtually?
Yes, we continue to offer virtual consultations in lieu of in home consultations (via Zoom, FaceTime, Duo, etc.). These virtual consultations have been very successful in helping our customers get their projects started under Stay at Home and now Safer at Home protocols. Your home is unique, and since every window treatment custom-made, we know that one size does not fit all. Yet in some situations, we have been able to proceed without ever requiring a visit in the home. Other times, we will schedule a final measurement after you have selected window treatments, colors, etc. We can even ship sample swatches directly to your home or drop off sample books. Schedule your time with us, and we will walk you through all the options.
Can I Visit You in the Showroom?
Previously, under Stay at Home protocol, we closed our showroom to the public. Now, under Safer at Home, we will allow customers to transact business in the showroom by appointment only. Whether reviewing final samples, stopping by to pick up temp shades for your home, or handling payment or financing, we are here for you. We are abiding by social distancing policy and will only allow a limited number of people in the building at any given time. Therefore, we are staggering our appointment times. We are not accepting any walk-up business in the showroom due to staffing restrictions. Call us and we will accommodate your schedule with ours.
Are You Willing to Do Work In My Home While I’m Here?
Although the State is relaxing some restrictions at this time, we are not relaxing any of our established protocols. We are now performing installations and virtual consultations every day, so we are keenly aware of what the proper precautions are to stop the spread.
During this COVID-19 pandemic we have adopted a work method of strictly no contact, social distancing, masks and gloves, and routine disinfecting. This is on-site at our office as well as when we do need to visit your home or workplace. The new Safer at Home protocol does not change this for us. As long as the spread of COVID-19 is still a threat, we will be vigilant in managing your safety, the safety of our employees and of those who serve us (such as deliveries to our office).
If you can guarantee a controlled environment, i.e. there is no one manifesting any symptoms in the home, and we can limit the customer presence in the home at the time of installation, we can proceed with installations or in home consultations. We have had customers allow our highly skilled staff in their homes and then leave to walk the dog or otherwise enjoy the Colorado outdoors, etc. Others have sequestered in an area of the home we will not be working in while we are there. Others have allowed us access for final measurements or even installations via lock box and they are not on premises. The bottom line is, we respect you and your home or office, and are working hard during Safer at Home to maintain a safe work environment.
What Steps Have You Taken to Ensure Your Customers’ and Your Employee’s Safety?
Budget Blinds of Greater Colorado Springs was first impacted by COVID-19 back in January with manufacturing delays, and since then our management team progressively developed a comprehensive response plan to COVID-19 as it came closer to home. We issued our initial protocols in early March and increased our vigilance when coronavirus was first reported in the State. We have complied with all Stay at Home protocols and are strongly adhering to all CDC and State mandates as it relates to COVID-19 during Safer at Home.
We follow a strictly no-touch policy. For example, if you are paying by credit card, we have a new payment method available so we can be touch-free (we simply text a payment link to your mobile device where you can securely pay via credit/debit card, Apple Pay, Google Pay or whatever your preference). When installing new product, we are wearing masks and clean gloves (that we recycle) so the new product in your home is safe for use immediately upon our departure. If we need to show samples in the home on a consultation, we disinfect the books, handles, etc. before and after each touch. In fact, we are even limiting our office/showroom to no more than 3-4 people on site at a time and we are cleaning and disinfecting multiple times a day. We are requiring our employees not to ride in a vehicle together during this time. For example, we send installers in separate vehicles to all installations even if they are traveling to the same location. We take our employee’s health very seriously; all our employees are full-time and we provide them with comprehensive health benefits, so if a staff member were to manifest any COVID-19 symptoms, they have access to immediate health advice or care.
We truly appreciate your business and support and look forward to serving you. Should you have any other questions, please do not hesitate to contact us, or refer to our original COVID-19 Protocol public statement.
We’re in this together. #DoingMyPartCO
Mike Burwell, Owner
Budget Blinds of Greater Colorado Springs
To: All Budget Blinds of Greater Colorado Springs Customers
Date: March 11, 2020
Re: COVID-19 Protocol
As you are likely aware, the first cases of coronavirus (COVID-19) were announced for the State of Colorado last week. At Budget Blinds of Greater Colorado Springs we take the health and safety of our employees and customers very seriously. As local owners, my wife Dina and I take pride in our community and we have always done what we reasonably can to impact Colorado Springs, El Paso and Teller counties, and our neighboring communities in a positive way. With this latest information regarding COVID-19 in our region, we want to assure you that Budget Blinds of Greater Colorado Springs is committed to ensuring the health and safety of our customers and employees.
Several guidelines to combat the disease have been developed by agencies such as the Centers for Disease Control (CDC) and the World Health Organization (WHO). Our response plan to COVID-19 is based on suggested protocols from the CDC and WHO as well as additional protocols that we feel are both prudent and sensible for our company and the customers we serve.
Sickness and Preventative Measures
Our entire staff (office, sales, & installation) has been thoroughly briefed and recognize the importance of proper hygiene in combating the spread of COVID-19. Proper hygiene and preventative measures are posted in prominent locations throughout our offices. (We are committed to care for our employees; Budget Blinds of Greater Colorado Springs was voted Best Workplace in Colorado Springs among small-medium sized employers in 2019.)
We want you to be aware that everyone on our team is a full-time employee with health benefits. There will be no delays in seeking excellent health care as necessary. If any employee of Budget Blinds is sick and/or has been in contact with someone they know is sick, they are instructed to not report to work and seek medical care.
Budget Blinds of Greater Colorado Springs is primarily a “store to your door” business. Not only are we taking additional measures to provide a safe, sanitary environment in our workplace and showroom, but also in your home as we serve you. If an employee feels ill, every precaution must be taken and they will not be sent to fulfill the consultation and/or installation appointment. We will contact you immediately and reschedule. If you (the client) feel ill, please do not hesitate to re-schedule your appointment. We completely understand and respect your decision. These protective measures are in everyone’s long term interest.
Active Procedures in Place
- We disinfect thoroughly between every customer encounter. This includes disinfecting any handheld electronics (such as mobile devices, tablets, handheld electronic writing devices, etc), work surfaces, door handles, steering wheels and measuring tools.
- We are increasing the frequency of disinfecting the showroom, counters, bathrooms, and other high touch surfaces in our offices.
- We are temporarily a “no handshake” environment for the safety of our customers and employees.
Whether at home or work, we require all employees to follow these best-practice preventative measures that have been identified by leading health care agencies:
- Washing hands frequently for at least 20 seconds under hot running water and avoiding touching eyes, nose and mouth.
- Covering mouth and nose with a flexed elbow or tissue when coughing and sneezing.
- Discarding tissues in a garbage can and cleaning hands after coughing or sneezing.
- Maintaining a 3-6 foot distance from people.
- Disinfecting frequently touched objects and surfaces.
You are a highly valued neighbor and client. Working safely together we can effectively navigate this difficult time for us all. If you have any questions or concerns, please feel free to reach out to us. Thank you in advance for your consideration of this matter.
Mike Burwell, Owner
Budget Blinds of Greater Colorado Springs
Frequently Asked Questions
Can I get coronavirus from my custom window treatments?
No (source: World Health Organization). “The new coronavirus cannot be transmitted through goods manufactured in China or any country reporting COVID-19 cases,” the World Health Organization says. “Even though the new coronavirus can stay on surfaces for a few hours or up to several days (depending on the type of surface), it is very unlikely that the virus will persist on a surface after being moved, travelled, and exposed to different conditions and temperatures.” Additionally, the WHO said, ”If you think a surface may be contaminated, use a disinfectant to clean it. After touching it, clean your hands with an alcohol-based hand rub or wash them with soap and water.”
Can I get guaranteed Made in the USA Products from Budget Blinds?
Yes. Budget Blinds is the #1 custom window treatment provider in North America with the largest selection of window treatments in the industry. Therefore, we have a wide selection of Made in the USA options for you. We even carry Made in Colorado options to choose from. Most of our window treatments also come with an additional No Questions Asked Guarantee exclusive to Budget Blinds.
Will there be a delay in receiving my product?
It’s possible. The majority of the custom window treatments we install are not delayed in any way, but some of Budget Blinds’ vendors have factories in Europe & China and they are being impacted by this event. As a result, we cannot guarantee ship dates for existing orders, or for any new orders we receive. We simply do not know when production schedules will return to normal (North American made product is currently not experiencing shipping delays).
We are confident that our vendors are doing everything possible to minimize the impact of this outbreak on their business, but they must comply with government mandates and rely on the response of their shipping partners. Presently, all of our orders with impacted manufacturers are scheduled to ship with approximate 2-3 week delays beyond original estimated timeframes, but that could change. We will notify you of any significant changes in status as they occur. We definitely understand that this may be inconvenient or frustrating, and we value your business and appreciate your patience.
Do I have to touch/sign on your mobile device to complete my purchase?
No. Although we disinfect all devices we use in your home, we can also process your purchase via phone call to our office. We accept American Express, Visa and MasterCard and all transactions are encrypted. We do not store any credit card information in our files. Additionally, we offer financing options subject to approved credit and accept cash/check as well.
What do I need to do to prepare for my consultation or installation?
Selecting new window treatments is fun! Having new window treatments from Budget Blinds professionally installed is even more satisfying. And since we are focused on health and safety first, we ask that our customers follow these procedures:
- Please wash your hands or use hand sanitizer prior to or upon our arrival
- If you are sick, exhibiting any symptoms of a virus, have been exposed to a COVID-19 patient, or have traveled to a Level 2 country or higher, please reschedule your appointment
- Cover your cough or sneeze with a tissue and then dispose of it immediately
- Avoid touching your face and mouth
- Temporarily suspend handshakes
For the most up-to-date information on possible vaccines, treatments, FAQs, news and more, please visit the following official health organizations:
Budget Blinds of Greater Colorado Springs was already your #1 choice for custom window treatments in the Pikes Peak region. We have now expanded our Home Automation solutions with Lutron to include Sivoia QS. Sivoia QS is the next generation of shading technology from Lutron, and the ideal solution for total light control. Sivoia QS can control the entire Lutron family of automated window treatments, including roller shades, traditional drapery tracks, the Kirbé vertical drapery system, tensioned shades, Roman shades and horizontal sheer blinds. Its simplified wiring and common communication language allow for easy integration with Lutron lighting controls, including GRAFIK Eye QS and Quantum systems.
Along with Caseta lighting control and Lutron’s Serena shades line, Budget Blinds can provide you with fully automated lighting and shading solutions for your home. Whether you are in the early stages of construction on a new home or want to retrofit an existing window with automation, we are here for you. We can even take the concern off your plate by coordinating with your AV company for the perfect wiring solution, or recommend battery-powered shades where that makes more sense.
Watch the short video below to see Lutron solutions in action in a mountain modern retreat.
Call us today at 719-301-7171 to book your free in-home consultation. Additionally, you can visit our showroom to experience Lutron lighting and shade control for yourself. We are located at 384 E Garden of the Gods Road, Suite 160, Colorado Springs, CO 80907 (Click Link for Map)
To provide the best possible experience in choosing the best blinds, shades, shutters and drapery, Budget Blinds is doubling our showroom size! We will soon have more parking, better access, and more amazing displays. The updates to our displays will allow us to showcase:
- Soft treatments such as drapery, valances and cornices
- Exterior solutions such as solar screens, exterior shutter and rolling shutters
- Home automation including lighting and window treatments
We invite you to come down and have a cup of coffee on us and relax in our cozy environment while we help you consider all the options for beautifying your home. And remember, our in-home consultation is always FREE!
Along with a new emphasis on product innovation and customization, Colorado Springs and Pueblo customers will find the same superior neighborhood service they’ve come to expect from Budget Blinds.
Budget Blinds Serving Greater Colorado Springs and Pueblo, the local neighborhood window covering expert backed by the leading provider of custom window coverings in North America, has launched a new brand identity and expanded commitment to serving homeowners, businesses and residents in the Front Range neighborhoods.
According to Scott Kewley and Mike Burwell, owners of Budget Blinds Serving Greater Colorado Springs and Pueblo, the new brand identity includes a new logo and look and feel that supports the continued efforts to provide Colorado Springs and Pueblo with the latest trends, innovative products and unparalleled service in the window covering space.
“While our look may be new, our promise to provide the same great style and service for every budget remains the same, said Scott. “We’re proud to be your local window covering expert – we’re in your neighborhood and continue to deliver the same great service you’ve come to expect from Budget Blinds. We handle everything from design to installation right in your own home!”
Scott said that two areas of emphasis for Budget Blinds Serving Greater Colorado Springs and Pueblo in 2018 are product customization and design innovation. “Our modern new logo better reflects our goal of taking Budget Blinds to the next level this year – in products, design, service and value that connects with our customers.”
“At the end of the day, it’s a privilege to support our community and to be able to directly impact our customers’ lives.”
Budget Blinds Serving Greater Colorado Springs is part of Home Franchise Concepts (HFC), the top-selling family of direct-to-consumer brands in the home improvement space. In addition to Budget Blinds, HFC includes Tailored Living® and Concrete Craft®.
Shirin Behzadi, CEO of Home Franchise Concepts, joined Scott & Mike to unveil the new Budget Blinds identity earlier this month during “Evolution of Success,” the 2018 Budget Blinds National Convention in Dallas.
Budget Blinds Serving Greater Colorado Springs and Pueblo is one of more than 1,140 individually owned and operated Budget Blinds franchises nationwide, and one of nearly 1,400 franchises in the Home Franchise Concepts family.